Last updated: December 2025
THESE LUMINA ONLINE TERMS & CONDITIONS ("Agreement" or "Terms") GOVERN YOUR ACCESS TO AND USE OF LUMINA'S SERVICES, INCLUDING ANY FREE TRIAL. BY (A) CLICKING A BOX INDICATING ACCEPTANCE, (B) SUBMITTING A SIGN-UP FORM OR ORDER THAT REFERENCES THESE TERMS, OR (C) ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY TO THESE TERMS. IN THAT CASE, "YOU" AND "YOUR" REFER TO THAT ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY OR DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICES.
If you later enter into a separate Master Services Agreement ("MSA") and/or Statement of Work ("SOW") with us, that MSA/SOW will prevail over these Terms to the extent of any conflict.
Lumina may update these Terms from time to time by posting a revised version on the Lumina website. The "Last updated" date above will show the latest version. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
In these Terms, the following words have the meanings given:
"Access Fees"
means the subscription fees (excluding VAT and other taxes) and any one-off service fees payable by you for the Services, as set out on a pricing page, order flow or proposal, or as otherwise agreed in writing.
"Authorised Users"
means your employees, contractors and other individuals you authorise to access and use the Services for your benefit, up to any limits stated in your plan or order.
"Confidential Information"
means any information disclosed by one party to the other that is identified as confidential or would reasonably be considered confidential, including business plans, technical data, Customer Data and the commercial terms of your Order. It does not include information that is public, already known to the recipient, independently developed, or lawfully received from a third party without breach of confidence.
"Customer Data"
means any data, content or information inputted or uploaded by you or on your behalf into the Services, or generated for you as a direct result of your use of the Services (for example, your customer/SKU data and reports).
"Intellectual Property Rights"
means patents, trade marks, service marks, copyright, database rights, design rights, rights in software, know-how and all other intellectual property rights anywhere in the world, whether registered or unregistered.
"Order"
means an online order flow, pricing page selection, proposal, SOW, or other document or process by which you subscribe to the Services or select a plan and agree to pay Access Fees.
"Services"
means the Lumina online software platform and related services (including any modules, features, connectors and AI functionality) that Lumina makes available to you under these Terms, as described on our website, in your Order or in any onboarding materials, and as updated from time to time in accordance with these Terms.
"Subscription Term"
means the initial subscription period described in your Order (e.g. monthly or annual) together with any subsequent renewal periods, unless terminated earlier in line with these Terms.
"Lumina", "we", "us", "our"
means Lumina Software Ltd, a company incorporated in England and Wales with company number 15742965 and registered office at 39 Bark Hart Road, Orpington, England, BR6 0QB.
"Website"
means Lumina's websites and web application at get-lumina.com, app.get-lumina.com, and any related domains or subdomains controlled by Lumina.
Words such as "including" and "for example" are without limitation.
2.1 These Terms govern:
2.2 If you later sign an MSA and/or SOW with Lumina:
3.1 The Services are intended for business use only. You confirm that you are using the Services for business purposes and not as a consumer.
3.2 You must provide accurate and complete information when creating an account or submitting an Order, and keep that information up to date.
3.3 You must keep all login credentials secure and confidential and must not share them except with Authorised Users. You are responsible for all activities under your account, including by Authorised Users.
4.1 Subject to these Terms and payment of all applicable Access Fees, Lumina grants you a non-exclusive, non-transferable right to access and use the Services during the Subscription Term for your internal business purposes only.
4.2 We may update or modify the Services from time to time, including adding, changing or removing features, provided such changes do not materially reduce the core functionality of your then-current plan during the period you have already paid for.
4.3 We may offer free or discounted trials or beta features at our discretion. Trials and betas are provided "as is" and may be modified or withdrawn at any time.
5.1 You may permit Authorised Users to use the Services on your behalf, within any user or usage limits set out in your plan or Order.
5.2 You are responsible for:
5.3 You and your Authorised Users must not:
5.4 We may suspend or restrict access to the Services if:
6.1 Access Fees, billing frequency, and what is included in each plan are as set out in your Order, pricing page or any written proposal from us.
6.2 Unless otherwise stated, Access Fees:
6.3 You authorise us (or our payment processor) to charge your chosen payment method for all amounts due under your subscription and any agreed one-off services.
6.4 If any invoiced amount is not received by the due date, we may:
6.5 We may change Access Fees for future renewal periods by giving you at least 30 days' notice. If you do not agree to the new pricing, you may cancel your subscription with effect from the end of your then-current Subscription Term (see clause 11).
7.1 You retain all right, title and interest in and to Customer Data, subject to the rights granted to us in these Terms.
7.2 You are responsible for:
7.3 You grant Lumina a non-exclusive, worldwide licence for the Subscription Term to host, copy, transmit, store, display and process Customer Data solely as necessary to:
7.4 We may create and use aggregated and/or anonymised data derived from Customer Data and your use of the Services for analytics, benchmarking, research and to improve our products and models, provided such data does not identify you or any individual.
7.5 You are responsible for maintaining appropriate backups of Customer Data. We will follow our standard backup and disaster recovery processes, but cannot guarantee that any particular item of Customer Data will not be lost or corrupted.
8.1 Each party will comply with applicable data protection laws in relation to any personal data processed under these Terms.
8.2 We will process personal data in accordance with our Privacy Policy, as updated from time to time. By using the Services, you acknowledge that you have read that policy.
8.3 Where required by law (for example, under the UK GDPR), we may enter into a separate data processing agreement with you. In case of conflict between these Terms and that data processing agreement as it relates to personal data processing, the data processing agreement will prevail.
8.4 You are responsible for providing any necessary notices to, and obtaining any necessary consents from, individuals whose personal data you input into the Services.
9.1 Lumina and its licensors own all Intellectual Property Rights in and to the Services, the underlying software, the Website, documentation, and all related materials, except for Customer Data.
9.2 Except for the limited rights expressly granted to you under these Terms, no other rights or licences are granted, whether by implication or otherwise. You do not acquire any ownership rights in the Services.
9.3 Subject to payment of applicable Access Fees, you may use reports, exports and other outputs generated from the Services for your internal business purposes.
9.4 You acknowledge that forecasts, recommendations and other AI-assisted outputs are tools to assist your decision-making and do not constitute professional advice. You remain responsible for all decisions and actions you take based on those outputs.
10.1 Each party must:
10.2 A party may disclose the other's Confidential Information:
10.3 These confidentiality obligations survive termination of this Agreement.
11.1 Your Subscription Term starts on the earlier of:
11.2 Unless otherwise stated in your Order, your subscription will:
11.3 You may cancel your subscription with effect from the end of your current Subscription Term by emailing support@get-lumina.com or by following any in-app cancellation process we provide. Fees already paid are non-refundable except where required by law.
11.4 Either party may terminate this Agreement with immediate effect by written notice if the other party:
11.5 On termination or expiry of this Agreement for any reason:
11.6 Termination does not affect any rights or liabilities that have accrued up to the date of termination.
12.1 We will provide the Services using reasonable skill and care.
12.2 You acknowledge that:
12.3 To the fullest extent permitted by law, all implied terms, warranties, conditions and representations (including as to satisfactory quality, fitness for a particular purpose and non-infringement) are excluded.
13.1 Nothing in these Terms limits or excludes liability for:
13.2 Subject to clause 13.1, we will not be liable to you (whether in contract, tort, negligence or otherwise) for:
13.3 Subject to clauses 13.1 and 13.2, our total aggregate liability arising out of or in connection with these Terms and the Services (whether in contract, tort, negligence or otherwise) shall be limited to the total Access Fees you paid to us in the 12 months immediately preceding the event giving rise to the first claim.
13.4 You agree that the limitations and exclusions in this clause 13 are reasonable and that the Access Fees reflect this allocation of risk.
14.1 You will indemnify and hold Lumina harmless from and against any claims, losses, damages, fines, costs and expenses (including reasonable legal fees) arising out of or in connection with:
14.2 If a third party claims that the Services, when used in accordance with these Terms, infringe a UK Intellectual Property Right, we will (at our choice):
This clause 14.2 sets out your sole remedy for any such IP infringement claim.
15.1 We may update these Terms from time to time. If we make material changes, we will notify you by email or via the Services.
15.2 If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription before the changes take effect. If you continue to use the Services after the effective date, you will be deemed to have accepted the updated Terms.
Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) caused by circumstances beyond its reasonable control. The time for performance will be extended for the duration of such circumstances.
Nothing in these Terms creates a partnership, joint venture or agency relationship between the parties.
You may not assign, transfer or novate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms (for example, to a group company or acquirer of our business) by giving you notice.
These Terms and any applicable Order (and, where relevant, any MSA/SOW and data processing agreement) constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions and understandings.
No person other than Lumina and you has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
If any provision of these Terms is held invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions will remain in full force and effect.
Formal notices under these Terms must be sent by email:
Notices are deemed received on the next Business Day (Monday–Friday, excluding public holidays in England) after transmission, provided no bounce-back or error notice is received.
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.